FAQs

 

MyDXP is constantly striving to make the client super satisfied. We encourage you to look at some of our common Frequently Asked Questions that usually arise. Speed up your service and quality of end work by browsing through these summed up answers.

 

 

When can I expect my completed work?

Turnaround time depends on your project. Design jobs such as flyers and business cards can be completed within a couple of hours, we will always quote you a minimum of 24 hours. Generally printing has a 3 day turnaround, faster options available for an additional cost. Sorry, we do not currently offer same day printing. Websites take approximately 2-3 weeks but it depends on what you need done and feedback from the customer. Websites can be completed within as little as 1 week if you have all of your content for an additional charge.

 

Will you create, proofread or edit the written content for my website?

We can create the text for your website, but that does incur an additional charge. We will not proofread or edit your written content, we will copy and paste the written content you provide.

 

Do you host the websites you build?

We do host the majority of websites we build and we offer hosting plans. If you already have a host, we can upload to your current host.

 

If I have my own host, will my website cost less?

No, we include the first year of hosting free with all websites that we build. We cannot waive something we don’t charge you for.

 

Will you regularly update my website if I request?

We would love to continue working on your website and update as needed. Check out our maintenance plans and see which one suits you best.

 

Do you have preferred customer discounts?

Yes we do, sign up for our newsletter and find out!

 

What Payment Methods do you accept?

We accept Cash, Check, EFT, all major credit cards and PayPal. For your protection and ours, we prefer PayPal.

 

Does Work start as soon as you receive payment?

All projects are worked in the order received. If you need your project done right away, rush charges will apply.

 

Can I pay after my work is completed?

For the protection of our artists, we do require payment upfront for all projects. Larger jobs can be broken up into payments at the discretion of management. All print jobs must be paid in advance, no exceptions.

 

What file format should I use to upload my work?

We recommend save as a .PDF You may also send the in the following types: jpg, jpeg, psd, tif, tif, eps, and ai. We prefer that you send. PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to add crop marks and flatten your files before submitting.

 

What is the refund policy?

There are no refunds on any Design work. Print jobs will be evaluated on a case by case basis.

 

Do you have photos of models to use for my website and/or printed material?

We have access to our photographers’ images. However, they are not included in any of our website or design prices. If you cannot supply your own images, we will charge you per image whether we have to purchase stock art or use images from our photographers.

 

Who owns the rights to the designs?

Once we design a job for you and you pay for it, the rights to that work is yours. We do reserve the right to use the work we created for portfolio purposes in web and print format. Unless otherwise discussed and agreed upon in writing.

 

Who owns the rights to the photography?

All photography rights are owned by MyDXP and it’s photographers unless otherwise discussed and agreed upon in writing.